Accessibility statement for Home Connections choice-based lettings websites
This website is run by Home Connections and we are committed to making the site accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Change text size
- Zoom in up to 400% without the text spilling off the screen
- Listen to most of the website using a screen reader (tested using NVDA)
We’re also making the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
If you need help accessing this website, we have provided some information below. GOV.UK’s pages on accessibility also provide a good summary of available accessibility resources.
Like GOV.UK and the Greater London Authority, we recommend the BBC’s very informative accessibility pages to get you started. Some of the most common links are below:
For further information on things like spell checking, word predicting software, keyboard stickers and voice recognition visit the BBC’s My Web My Way pages.
Translating this website
If you would like to view this website in another language we recommend using Google Translate - you can copy and paste the web address for this page into the URL field, then choose a language by selecting the drop down menu at the top-centre of the page.
How accessible this website is
There is some content on this website that might not be accessible.
- any audio and video published before 23 September 2020
- live audio and video
- most older PDF documents are not fully accessible to screen reader software
- maps may not resize correctly or be accessible by a screen reader - but we provide essential information in an accessible format like an address
- some links may open in new windows
- some pages may be missing headings, making it harder to read out by screen readers
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- Email the local authority or housing provider you are apply to. They’ll consider your request and get back to you as soon as possible.
If you’re having problems with the site
Whilst every effort is made to ensure the whole site conforms to the latest standard, Web Content Accessibility Guidelines version 2.1 at level AA, this is an ongoing process. If you need information in a different format or are having problems accessing the website:
- Report it to the housing provider or local authority using the Contact page available on the website.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Home Connections is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due the non-compliances and exemptions listed below.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
Some links open in new windows. This fails WCAG 2.1 success criterion 3.2.5 (Change on request). In most cases, we try to warn users where this is unavoidable.
Some content may not be fully accessible, for example headings may be missing.This fails WCAG 2.1 success criterion 2.4.6 (Headings and labels).
We plan to resolve all content issues by December 2020. When we publish new content, we’ll make sure our use of images and content meets accessibility standards.
The following are exemptions
- Third-party plugin for Google Maps. Google Maps may not be fully navigable by keyboard. This fails WCAG 2.1 success criterion 2.1.1 (Keyboard navigation) - we do not use this in all online forms. Google Maps also have some colour contrast issues which fails WCAG 2.1 success criterion 1.4.3. Home Connections has no control over the accessibility of this tool.
- Third-party plugin for Google Translate sometimes fails when text is resized. This sometimes fails WCAG 2.1 success criterion 1.4.4 (Resize text) depending on the language and zoom used. Home Connections has no control over the accessibility of this tool.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix [example of non-essential document].
Any new PDFs or Word documents we publish will meet accessibility standards.
What we’re doing to improve accessibility
Our development roadmap includes how and when we plan to improve accessibility on this website. We plan to have all issues resolved by January 2021.
Preparation of this accessibility statement
This statement was prepared on 16th July 2020. It was last reviewed on 11th September 2020.
This website was last tested in September 2020. The test was carried out by Home Connections using a mix of automated tools and manual testing.